Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with and what we cannot. We are an independent research and comparison site, so we can answer questions about our guides and reviews. We are not a casino, and we cannot act on your behalf with one.
Before you write: what we can and cannot do
Many messages we receive are really about a problem with a casino account. It helps to know who can solve what.
| Your question | Who can help |
|---|---|
| A correction, unclear explanation or out-of-date detail in one of our pages | Us – please get in touch |
| Suggesting a topic, a feature or a casino to research | Us – we read all suggestions, though we cannot promise inclusion |
| A delayed withdrawal, blocked account or bonus dispute | The casino's own support team first, then its complaints process |
| Lost login details or account closure | The casino directly |
| Gambling that is causing you harm | Specialist support services, listed below |
How to reach the team
Use the contact form or the editorial email address shown in the site footer or on this page's contact details, where one is displayed. We do not publish a phone number or live chat, and we would treat anyone claiming to be us on social media or messaging apps with caution. We will never ask for your casino password, card details or ID documents.
To get a useful answer faster, include:
- The page you are writing about, or its title
- The specific sentence, figure or claim you are querying
- Why you think it is wrong or unclear, and a source if you have one
- The date you saw the information, as casino offers change often
Reporting an inaccurate bonus or term
Bonus terms change without notice. The welcome offers shown on our pages are the casinos' own advertised headlines, checked against the information available to us on 29 September 2026. Wagering requirements, maximum bet limits, expiry dates and cashout caps can differ from what is advertised, and they may vary by country or payment method.
If a casino's terms no longer match what we have written, tell us. Please send the casino's name, the offer, and the terms page or screenshot you are relying on. We will review it against the casino's published terms and update our page where it is confirmed. We do not take payment to change a rating or a ranking, and commission does not decide position.
Complaints about a casino
We cannot investigate or resolve withdrawal disputes, and we cannot guarantee any outcome. A sensible route is:
- Contact the casino's customer support in writing, so there is a record.
- Keep screenshots of the terms, transaction history and any messages.
- Use the casino's formal complaints procedure if the first reply does not settle it.
- Check the regulator or dispute body named in the casino's terms. Casinos on this site hold overseas licences rather than a UK Gambling Commission licence, so UK-based routes such as the standard UK dispute resolution schemes may not be available to you.
Our guide to trusted non GamStop casinos in the UK explains licensing and protection differences in more detail.
If gambling is becoming a problem
If you are worried about your own gambling, or someone else's, please speak to a support service rather than a casino.
- GamCare runs the National Gambling Helpline and live chat for anyone in Great Britain.
- GAMSTOP is the free national self-exclusion scheme for UK-licensed operators. Sites not on GAMSTOP will not apply it, so consider whether that matters for you before you play.
- Blocking software and bank tools can restrict gambling sites and card payments on your devices and accounts.
You must be 18 or over to gamble. Only stake what you can afford to lose. Gambling is not a way to earn income or solve money problems.
What to expect after you write
A member of the editorial team reads each message. We do not have a fixed response time to promise, and busy periods can slow replies. We may not respond to messages that are abusive, that ask us to intervene in an account dispute, or that are promotional. Corrections that are confirmed are made on the relevant page and dated.
Business and partnership enquiries
Operators and affiliates are welcome to send factual updates about their licence, payment options or terms. Please include a link to the official source. Sending information does not guarantee a review, a change of rating or a place in our rankings, which follow our editorial criteria.